DISC: Communication Tips for Ss – Part 4

In Part 1, Part 2 and Part 3 of this series, we talked about the importance of DISC and D and I’s profile characteristics. In this next discussion, we’ll cover the characteristics of Ss and how to communicate with them.

Steady. Stable. Secure. It is no coincidence that Princess Diana was depicted as a true lady, Mother Teresa as a humble, patient woman and Gandhi as a calm person who hates disputes. These people in fact have a high score on their S behavioural style.

Quick reminder: S measures the pace at which a person responds to change.

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S(teady) style characteristics

People with high scores on S have these characteristics:

  • Loyal;  gentle team player
  • Person of substance
  • Greatest fear is loss of security
  • High level of trust
  • Possessive
  • Resist change; adapt  slowly

People with a higher S value are more resistant to change. Furthermore, the higher the S value, the more a person prefers to start and complete one project at a time. Consequently, the lower the S value of an individual, the faster the pace and greater the desire for change.

The S factor also measures the lack of emotion. The higher the S factor, the less emotional they are and the more difficult it is to read that individual. The lower the S value, on the other hand, the more the person is emotional and expressive.

Enhance communication with S’s

You just can’t read this person. She may be the real S behavioural style type of person but you just can’t read the signs of whether she is in a good mood or a bad mood and whether voicing your problems now is the right move.

Here are some tips to enhance communication with S’s:

Do:

  • Build a favourable environment
  • Show genuine interest in them
  • Ask “how” questions
  • Patiently draw out their goal
  • Give them time to adjust
  • Define goals, procedures and their role in the plan
  • Assure personal follow-up
  • Minimise perceived risk.

Don’t:

  • Be pushy, aggressive or demanding
  • Be controversial.

Fun fact: When in an antagonistic environment, the high S will respond passively and usually without emotion.

If you missed the previous parts of this series, you can read them here. The next and final post will cover the characteristics of Cs.

This article is modified from the Institute of Management training module: Communicating to Influence. For more information about the course, please visit our website.

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