blueVisions Management Indonesia held “Effective Communication and Quality Customer Services” training to 23 employees of mining company KIDECO over a dynamic two-day program on the 22nd and the 23rd May 2014.
This training aims to help KIDECO employees to:
- Develop a win-win relationship with customers, suppliers and the public,
- Communicate effectively and manage stakeholder’s relationships,
- Establish customer needs,
- Deliver quality customer services,
- Manage networks, and
- Review and monitor customer services.
Participants of this training believe that this training makes them more “confident to make improvements”. They also shared … Read more
Have you just been promoted into a supervisory role? Are you a manager who needs to supervise many team members? Here are the five important skills you need to master:
1. Delegation skills
Supervisors can’t do everything by themselves, and most importantly, effective supervisors know that they can’t do everything. Instead, they need to delegate.
Delegation itself is not an easy thing. A supervisor needs to transfer his or her decision-making authority to another employer who has the capabilities to do such task. However, he or she still has the … Read more
Being able to negotiate is a very important skill to have in the workplace, whether it is to your boss or to your clients. However, not many people have the skills to negotiate well.
Here are five ways you can do to improve your negotiating skills:
1. Seek a win-win outcome
Of course, you would like to win. However, what’s better than winning is to win together. When you are happy, the other party is happy as well. This way, your clients will be more open towards whatever it is … Read more
Are you a part of the Human Resources Department that regularly recruits new employees? Are you a manager looking for more team members to join your department?
Wherever you are at your career, at some point you might have to interview people before recruiting. Here are some tips to make sure you get the best out of the interview session.
1. Be prepared
Being an interviewer does not mean you can just wing it and go ahead without any preparation. Especially if you have to interview people on a regular … Read more
Do you need to ace that presentation next week? While being a skilled presenter takes time and practice, there are some techniques you can implement directly to bring your presentation to the next level.
1. It’s all about stories
It’s a no brainer that people connect with stories. If your presentation is long and about a topic that will probably make you yawn, consider explaining your points through stories and anecdotes. Remember, a speaker who connects with their audience emotionally is much more likely to be remembered long after the … Read more
Working on a presentation? Here are our top 10 tips to work with Microsoft Powerpoint.
1. Create a Custom Background Size
Powerpoint background size can be changed. Simple choose File -> Page Setup and type the height and width of the background you’d like and click OK.
2. Using SHIFT
You can do a lot of things while holding the SHIFT key. Here are some of our favourites:
- Hold down the SHIFT key when drawing a line to get a perfectly straight line.
- Hold down the SHIFT key when drawing
… Read more
In our last post, we have gone through some tips and tricks in operating Microsoft Word. Now, we are going to talk about the tips and tricks in using Microsoft Excel.
Which one is easier, reading lots of words or looking at an Excel table? While Microsoft Word might be the primary application that we use, it is always handy to know a little bit more about its sibling Excel.
1. Automatically SUM() with ALT + =
You don’t need to type “=E1:E5” and click Enter. Simply add an entire … Read more
Odds are you are using Microsoft Word for work. Odds are you are doing just fine. But what if we tell you that you can work even faster, and more efficient than before?
Here are some of our favourite tips and tricks for Microsoft Word:
1. Use formatting style
Working on a document that needs a lot of headings of different styles? By using ‘Styles’, you can create your own heading formats to suit your needs. Go to your Formatting Palette -> Styles and pick or create a style to … Read more
- For business communication?
- For high school?
- For college and university?
- To study abroad?
- To migrate to another country?
Competence and confidence in written and spoken English will directly affect your economic potential.
Contact blueVisions and the Australian based Institute of Management in your city today to get:
- Online and Mobile App – learn 24/7 anywhere, anytime as often as you like
- Native speaker – in your pocket at all times
- Record your own voice – and play back for pronunciation skills
- Real-life – simulations of social and business activities
… Read more
Influencing people is not about telling people what to do, nor is it about forcing them to do something. Instead, influencing is about affecting people to “operate according to our own guidance without any direct or apparent effort”.
In other words, influencing skills will help you to get people to be more likely to do what you want, of their own accord – whether it be more sales or to get your staff working the way you want.
Here are 3 ways to improve your influencing skills.
1. Listening is … Read more